At Kurato, we want to ensure your shopping experience is seamless from start to finish. To provide you with transparency and peace of mind, we have outlined our shipping and delivery policy below.

  1. Who Handles Shipping? When you make a purchase on Kurato, the responsibility for delivering the item rests with the seller. They are accountable for packaging your order securely and selecting a reliable shipping service to ensure its safe and timely arrival at your doorstep. We encourage sellers to use fully tracked shipping services and to include insurance where the order is expensive or fragile.

  2. Delivery and Packaging Fees: Each seller on Kurato sets their own delivery and packaging fees based on their individual business requirements. These fees will be clearly displayed during the checkout process. Rest assured, we encourage our sellers to offer fair and reasonable pricing that accurately reflects the costs involved.

  3. Shipping Within the UK: Currently, Kurato caters exclusively to customers within the United Kingdom. As a result, sellers are only expected to offer shipping services within the UK. We apologize for any inconvenience this may cause to our international customers and appreciate your understanding.

  4. Made-to-Order Items: To provide you with unique and personalized items, some sellers offer made-to-order products. Please be aware that the estimated delivery time provided is from the date of dispatch, not the date of purchase. This allows sellers enough time to create and prepare your one-of-a-kind item. We kindly ask for your patience and understanding during the production and shipping process.

  5. Delivery Time Estimates and Potential Delays: We understand the importance of receiving your order in a timely manner. Sellers on Kurato are expected to provide accurate delivery time estimates for their products. However, unforeseen circumstances may occasionally result in delivery delays. If you experience any delays or have concerns about your order, please don't hesitate to reach out to our dedicated customer support team at support@kurato.co.uk. We are here to assist you and provide updates regarding your order status.

Your satisfaction is our top priority, and we strive to address any shipping or delivery concerns promptly and efficiently. Should you have any questions or require further assistance regarding shipping and delivery, please don't hesitate to contact us.

Thank you for choosing Kurato. We appreciate your support!

This policy was last updated on May 10th, 2023.