To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order Queries

We want to ensure that your shopping experience at Kurato is flawless, and we understand that sometimes issues may arise with your order. Please review the information below to address common order queries and find the appropriate steps for resolution. In all instances please message the seller directly first by visiting one of the sellers item pages and using the contact form in the "Contact Seller" tab. If you have any issues getting in touch with the seller please reach out to our support team support@kurato.co.uk. 

  1. Damaged Product Upon Arrival: We sincerely apologise if your Kurato purchase has arrived in less-than-perfect condition. If your product is damaged, please contact the seller immediately. They will guide you through the process of organising a replacement. To assist in resolving the issue with the order, kindly provide photographs of both the damaged item and the packaging when reaching out.

  2. Faulty Product: If you have received a faulty product, we apologise for any inconvenience caused. Your satisfaction is important to us, and we want to ensure you can enjoy your Kurato find. Please contact the seller using the 'Contact Seller' Tab in the listing and send photographs of the product fault to support@kurato.co.uk. The seller will support you with your enquiry and kurato support are here to help should you need us to.

  3. Missing Product in Delivery: In cases where you find a product missing from your delivery, please note that our products are dispatched directly from the sellers you have purchased from. If you have ordered from multiple sellers, your order may arrive in separate packages. However, if you believe there is an item missing from a package, kindly contact the vendor, and they will assist you in resolving the issue.

  4. Incorrect Product Received: We apologise if you have received the wrong product in your delivery. Please contact the seller to arrange the delivery of the correct product and the return of the incorrect one. If there are any issues that are not to your satisfaction Kurato support are here to help.

  5. Partial Order Delivery: At Kurato, we collaborate with a community of independent makers, offering their unique products for you to shop from the comfort of your home. As a result, if you have ordered from multiple sellers, your delivery may arrive in separate packages. You can track the delivery status of each product through your Account. However, if it has been more than 10 days since you placed your order and you have not received all the expected items, please contact the seller. They will be happy to assist you and look into the matter further.

  6. Absence During Delivery: The procedure for a missed delivery will vary depending on the courier service responsible for delivering your package. The courier may make multiple delivery attempts or leave a card with instructions for rearranging delivery or picking up the parcel from a local Access Point. To stay informed about the whereabouts of your package, please use the tracking link accessible from your Account. Some delivery partners offer flexibility in managing your delivery, if this is the case with your courier you can make necessary changes to the delivery arrangements by following the links provided in their tracking emails or text messages.

If you have any further questions or need assistance with any order-related issues, please do not hesitate to reach out to our dedicated Support team support@kurato.co.uk. We are committed to ensuring that you have a positive and satisfying shopping experience at Kurato.

Thank you for choosing Kurato.